Refund policy

Refund & Exchange Policy

Questions about your order?
Call (866) SHOP-AHL or email ahlstore@theahl.com. All prices are in USD.

Returns

If you’re not satisfied, return items in new condition within 30 days of purchase.

Refunds are issued to your original method of payment for the item price only (shipping and handling not included).
Allow up to two billing cycles from the day you ship your return for processing.
Shipping and handling are refunded only if the item is defective or if the return is due to our error.
Refunds are credited upon receipt of the merchandise.

Exchanges

Customers are responsible for shipping and handling on exchanges for a different size or style.
Exchanges depend on inventory. If unavailable, we’ll refund the item price to your original payment.
To request an exchange, include written instructions specifying the new product you want.

How to Return or Exchange

Ship your item to:

American Hockey League
Attn: ahlstore.com
One Monarch Place
Suite 2400
Springfield, MA 01144

We aim for your full satisfaction and will do everything we can to ensure a great shopping experience.

Conditions and Requirements

Condition of returns: Items must be unworn, unwashed, with original tags/packaging.
Proof of purchase: Receipt or order number required for all returns/exchanges.
Wrong/defective items: Report within 7 days of delivery with photos; we’ll cover return shipping if confirmed.
Order changes/cancellations: Contact us within 30 minutes of purchase during business hours; shipped orders can’t be changed.

Items Not Eligible for Return

Unless there is an extenuating circumstance where the item is damaged due to our fault, we cannot accept returns on:

“Final Sale” and customized items are not eligible for return or exchange except for our error or a confirmed defect.