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ahlstore.com Customer Service

Phone Orders
Don't want to place your order over the Internet? No problem! Call us toll free at (866) SHOP-AHL during business hours and we will gladly process your order. Simply call (866) 7467-245 between the hours of 9:00 AM -- 5:00 PM, Eastern, Monday through Friday and we will help you out!
Return Policy
If you have any questions about your order, please to contact customer service at (866) SHOP-AHL or email ahlstore@theahl.com. If you are not satisfied with your order, please return it in new condition within 30 days of purchase.All prices are USD.

We will exchange the item or give you a credit or refund for the purchase price of the item, not including shipping and handling charges, by your original method of payment. Please allow 2 billing cycles from the day you return your package for your return to be exchanged or credited. Shipping and handling costs will be refunded if the item is defective or shipped as a result of our error. Refunds are credited upon receipt of the merchandise.

The customer will be responsible for shipping and handling charges for any item returned to ahlstore.com that is exchanged for a different size or style.
To return or exchange your item, please send the item back to the American Hockey League at the following address:

American Hockey League
Attn: ahlstore.com
One Monarch Place
Suite 2400
Springfield, MA 01144

If you wish to exchange your item, please indicate in writing the new product you wish to receive. We strive for customer satisfaction and will do everything we can to ensure you have a wonderful shopping experience.
Shipping Information
UPS Ground is the standard delivery method for all orders within the continental United States. Orders may also be shipped via UPS Second Day Air or UPS Overnight Next Day Air to the continental United States. Rates are based on the total order cost and are as follows:

CONTINENTAL UNITED STATES

UPS Ground

Delivery Time: 3-7 Business Days (Mon-Fri)

Total Order Cost: $0.00 - 49.99: Shipping Cost: $6.99
Total Order Cost: $50.00 - 99.99: Shipping Cost: $8.99
Total Order Cost: $100.00 and up: Shipping Cost: FREE

UPS Second Day Air

Delivery Time: 2 Business Days (Mon-Fri)

Total Order Cost: $0.00 - 49.99: Shipping Cost: $19.99
Total Order Cost: $50.00 - 99.99: Shipping Cost: $25.99
Total Order Cost: $100.00 an up: Shipping Cost: $30.99

**Orders need to be placed by 2:00 EST to be shipped out the same day.

UPS Next Day Air

Delivery Time: 1 Business Day (Mon-Fri)

Total Order Cost: $0.00 and up: Shipping Cost: $39.99
**Orders need to be placed by 2:00 EST to be shipped out the same day.

ALASKA AND HAWAII

All orders to Alaska and Hawaii will be shipped via UPS 2nd Day Air. Shipping cost is based on the total order price. Rates are as follows:

UPS Second Day Air (Alaska and Hawaii only)

Delivery Time: 2 Business Days (Mon-Fri)

Total Order Cost: $0.00 - 100.00: Shipping Cost: $29.99
Total Order Cost: $100.00 an up: Shipping Cost: $34.99

INTERNATIONAL SHIPPING

Your account will be billed in U.S. dollars. All orders shipped to Canada will sent via UPS Standard or Postal Service. Customers must pay applicable sales tax, duty and customs charges and shipping and handling fees. Import Duty and Taxes are not included in the pricing or in the shipping charges. These costs are the sole responsibility of the customer at the time of delivery. Your local government determines duty and customs charges. Please allow up to 21 business days for delivery.

CANADA

UPS Standard
Delivery Time: Allow up to 21 Business Days (Packages generally arrive within 5-7 business days)

Total Order Cost: $0.00 - 100.00: Shipping Cost: $11.99
Total Order Cost: $100.00 - 200.00: Shipping Cost: $13.99
Total Order Cost: $200.00 an up: Shipping Cost: $15.99

United States Postal Service
Delivery Time: Allow up to 21 Business Days (Packages generally arrive within 5-7 business days)

Total Order Cost: All Orders: Shipping Cost: $11.99

OTHER COUNTRIES

The following countries have been set up for shipping at ahlstore.com: United Kingdom, Sweden, Germany, Finland, France, Russia, Spain, Italy, Ireland, Japan, Austria, Switzerland.

Shipping for all orders to the countries above will be Postal Service at a charge of $24.99. Please allow 2-4 weeks for delivery.

Please contact ahlstore@theahl.com for international shipping methods and rates for options not listed above.
Contact Us
With any questions please contact us via email at ahlstore@theahl.com or via phone at 866-SHOP-AHL (Monday-Friday, 9am-5pm, Est).
Feedback
We strive for customer and fan satisfaction at ahlstore.com. Please forward all feedback to ahlstore@theahl.com or call 866-SHOP-AHL (Monday-Friday, 9am-5pm, Est).
Pricing
All Pricing is in USD.
Mailing List
To sign up for the ahlstore.com email distribution list, please forward an email to ahlstore@theahl.com. You will receive the latest news regarding product offerings from ahlstore.com and special offers sent only to our mailing list.
 

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